Please log in to your account:


forgot password?
New user? Create an account
You have no items in your cart
BodyGuard Health
Home > Help > FAQ

BodyGuard Help



Frequently Asked Questions
  1. I want to return my purchase! What do I do?
  2. What do you charge for standard shipping an order?
  3. How long will it be before I receive my order?
  4. Do you do back orders?
  5. Do you ship to addresses outside New Zealand?
  6. Is it safe to use my credit card on your site?
  7. Do you ship to PO Box addresses?
  8. How do I order items with Cashier's Checks or Money Orders?
  9. What are cookies? Do I need to enable cookies on my browser to shop at bodyguardhealth.com?
  10. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
  11. What forms of payment do you accept?


  1. I want to return my purchase! What do I do?
    We are certain you will satisfied with the quality and benefits of our products however f you are not 100% satisfied, you can return it for a full refund within 30 days of purchase.
  2. What do you charge for standard shipping an order?
    Deliveries within NZ -All orders with a NZ delivery address will be shipped freight-free.
    International deliveries - Please contact us at orders@bodyguardhealth.com for applicable freight charges.
  3. How long will it be before I receive my order?
    Deliveries within NZ -  99.5% of all order received before 4pm will be dispatched the same day for overnight delivery to NZ address. You should receive your order within 1-2 business days. Please allow additional time for shipments to rural areas.
    International deliveries - Please allow 7-10 business days for deliveries outside of NZ. This will vary depending on country.
  4. Do you do back orders?
    BodyGuard does do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. We will attempt to process Out of stock orders within 7-14 days of receipt of order however, as many of our ingredients are sourced from overseas suppliers, there may be unforeseen delays. We will contact you if we are unable to process your order within this timeframe.
  5. Do you ship to addresses outside New Zealand?
    Yes, we can ship to most countries. Please contact us for applicable freight charges.
  6. Is it safe to use my credit card on your site?
    We guarantee a SAFE and SECURE shopping experience at bodyguardhealth.com. The bodyguard.com Safe Shopping Guarantee backs every credit card purchase you make at bodyguardhealth.com, and our site is protected by SSL encryption technology.
  7. Do you ship to PO Box addresses?
    Yes, we can ship to PO Boxes.
  8. How do I order items with Cashier's Checks or Money Orders?
    At this time we do not accept Cashier's Checks or Money Orders.
  9. What are cookies? Do I need to enable cookies on my browser to shop at bodyguardhealth.com?
    A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed.
  10. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
    Please double check the credit card number and expiration date on your card. Also, please check our website accepts your credit card type click here .
  11. What forms of payment do you accept?
    We currently accept Visa & Master Card, Direct Credit and Cheque Payments for all orders.
Copyright © 2010 Bodyguard - All Rights Reserved Sitemap.
Web design and Search Engine Optimisation by Zoom Room IBDG. Content Management by Capella.